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Mobile App

IssueSolution
General glitchesRestart your device
Login errorsVerify device time and time zone are correct
Data not loadingSwitch networks (Wi-Fi/mobile) or disable VPN
Features not workingUpdate to the latest app version
Missing featuresCheck app permissions (storage, camera, network)

Web Console

IssueSolution
Display issuesTry a different browser (Chrome, Firefox, Safari)
Unexpected behaviorClear browser cache and cookies
Data not loadingSwitch networks or disable VPN

Browser Extension

IssueSolution
Won’t launch on “Connect Wallet”Disable other wallet extensions
Connection issuesUpdate the extension and browser
dApp not connectingRefresh the dApp page
General issuesRestart extension: disable → wait → re-enable
If issues persist, contact us via Contact Us.